Earlier this month, a technological tempest shook the world. The infamous “Blue Screen of Death” (BSOD) made an unwelcome comeback, leaving computer users worldwide in digital disarray. A fateful day where ‘turning it on and turning it off again’ meant more than a lame IT joke. According to a Washington Post article, insurers estimate that the outage cost some companies more than $1 billion in revenue, with Fortune 500 companies potentially losing more than $5 billion. This clearly shows the impact of software downtime and why companies should give a damn. 

To team OQLIS, this event highlighted a critical conversation about reliability and uptime in the tech industry. One couldn’t help but empathise with the technical team, who had the daunting task of fixing the detrimental bug with the pressure of the whole world watching; after all, we are all human. That being said, we are acutely aware that we have to do everything humanly possible to keep our clients’ operations running smoothly. This recent incident offers a perfect segue into discussing our unwavering commitment to customer uptime and the measures we have in place to ensure it.

Proactive Implementation

In the realm of data analytics, downtime can be very problematic. OQLIS has partnered with data industry leaders on various cyber SOC (Security Operations Center) reporting projects. From a SOC perspective, the OQLIS platform has given clients a user-friendly way to play around with their data without breaking anything. For these and all OQLIS endevours, dedication to delivering uninterrupted, reliable service to clients is a priority.

Redundancy and Quality Assurance

At OQLIS, redundancy isn’t just a buzzword; it’s a cornerstone of our operations. We have built a robust infrastructure with multiple layers of backups to safeguard our clients’ data and ensure continuous availability. This means that even if one system component fails, others can seamlessly take over, minimising any impact on our clients’ businesses.

Our rigorous Quality Assurance (QA) process is designed to mitigate bugs and ensure our software runs smoothly. As we have seen, bugs can slip through the cracks even for tech giants, however, our QA team works tirelessly to identify and resolve issues before they reach our clients. This proactive approach helps us maintain the high standards our clients expect and rely on.

Understanding Clients’ Needs

Especially in the complex world of technology and the infinite internet, unexpected issues will inevitably arise. At OQLIS, we recognise that our clients depend on our data insights platform to help them run their businesses optimally. Our commitment to customer uptime, coupled with our robust redundancy and QA processes, reiterates that we are always ready to support our clients, no matter the challenge.

As the recent BSOD incident has shown, reliability is more important than ever. At OQLIS, we are dedicated to providing the dependable, high-quality service our clients need to thrive in today’s fast-paced, data-driven world. Down with downtime!