DocuWare Business Process Management Case Study | OQLIS Data Analytics
Data Analytics in Business Process Management
for document management software company, DocuWare
DocuWare is a global software company that provides cloud document management solutions and workflow automation. They
enable businesses to digitise, secure and work with business documents, then optimize the processes that power the business core.
Business Process Management (BPM) is key in businesses to streamline their IT processes and implement their goals. Most businesses face challenges in enhancing data analytics to improve the results because of the high costs and slow speed of deployment. OQLIS saw an opportunity in the already powerful DocuWare software to enhance it with valuable data insight dashboards.
The Challenge
Managers and technical teams can’t see all their workflow processes at a glance. They can’t see or understand what is happening at a high level, without a layer of analytics.
- Users are spending hours looking for details around the bottlenecks in their process workflow. Each time they require a list of exceptions in the process, they need to request the information from a separate department. This delays the process even further and requires additional resources.
- They need to reduce the time, money, and resources it takes to identify, resolve, and report on issues in the process workflow.
- They also want to report on, and measure their process workflow to ensure optimisation. They want to explore where the issues lie, identify which processes are working well, and uncover which teams are optimised and which are not.
Based on the challenges experienced by users of the DocuWare software, OQLIS identified 5 ways in which Data Analytics and Reporting could solve their users’ problems.
To discover the full benefits for the plug-in, download the PDF below:
